Delivery and returns

Delivery & Returns Policy

At Variety London, we are committed to delivering a seamless and refined shopping experience from order to arrival. Below is our concise policy for delivery, exchanges and exceptional circumstances.

Order Processing
  • We carefully process orders in sequence and aim to dispatch within 72 hours.
Dispatch, Tracking & Delivery

You will receive an order confirmation by email and a second email with Royal Mail tracking once your order has shipped (track at https://www.royalmail.com/track-your-item).

  • Estimated delivery times from dispatch are as follows:

   UK: ~2 working days

  Europe: ~5 working days

  North America & Rest of World: ~7 working days

  • Delivery times are estimates and may vary due to events beyond our control (customs, carrier delays, force majeure).

Shipping Fees & Complimentary Shipping

  • Shipping is calculated at checkout by destination and service level.
  • Complimentary UK standard shipping on orders over £100.
  • Complimentary international shipping on orders over £150.

Customs, Duties & Non-Collection

  • International shipments may incur customs duties or taxes; these are the recipient’s responsibility. Variety London is not liable for customs-related delays.
  • Refusing or failing to collect a parcel to avoid duties does not constitute grounds for a refund. Returned parcels due to refusal/non-collection may be exchanged; any associated fees (return carriage, customs, re-shipping) must be paid within 7 days.
Delivery Concerns & Lost Parcels
  • If your parcel has not been delivered within 15 days of the original expected delivery date, please contact Customer Support at info@varietylondon.co.uk, quoting your order number and tracking details. We will investigate and advise you on the next steps.
  • Claims submitted later than 15 days from the original expected delivery date cannot be accepted.
Exchanges
  • We offer exchanges as our primary service. This does not affect your statutory rights under applicable consumer law.
  • Request an exchange within 14 days of receipt by emailing info@varietylondon.co.uk with your order number and reason for exchange. We will issue a Return Authorisation (RA) and return instructions.
  • Return shipping is the customer’s responsibility; please use a tracked service and retain proof of postage.
Conditions for Exchange
  • Items must be unworn, unaltered, and returned in their original packaging with all tags attached.
  • Items that show signs of wear, misuse or tampering will not be eligible for exchange.
Damaged or Faulty Items
  • If an item arrives damaged or faulty, notify us within 7 days of delivery with clear photos and your order number.
  • Once verified, we will offer a replacement, exchange, or refund in accordance with your statutory rights.
International Returns & Duties
  • For international exchanges, customers are responsible for any export/import duties, taxes or customs charges on returned or replacement shipments.

Proof of Postage

  • Please retain tracking information and proof of postage until your exchange is complete.
Support
  • For assistance, email Customer Support: info@varietylondon.co.uk. Include your order number and a brief description for a prompt, personalised response.

    We appreciate your trust in Variety London. Our policies are designed to preserve the quality and integrity of our collection while ensuring a refined customer experience.